Ensure that each and every customer is served in a friendly, professional and timely manner. This includes greeting customers as they enter the restaurant, processing customer orders through the POS system.

Key responsibilities (main duties, responsibilities and outputs of the role)

• Ascertain that menus display the correct pricing and tax information • Change prices or tax information on menus as per instructions from the management

• Operate cash machines and POS to calculate customers’ bills

• Check bills to see if the correct amount has been displayed and print them out

• Place printed bills in folders to be presented to customers

• Answer customers’ questions regarding billed items

• Record totaled amounts, including expenses in restaurant’s database

• Inform customers about available modes of payments

• Take cash payments in exchange of services rendered

• Process credit and debit card payments and ensure that customers sign receipts

• Assist waiters and servers during rush hours by packing takeaways and leftovers

• Keep track of inventory and ensure that restaurant supplies are ordered on time

• Count cash in the cash register at the end of each shift and ensure that it tallies

• Sort, count and wrap currency and coins and arrange for them to be deposited to the bank

• Ascertain that there is sufficient change available at the beginning of each day

• Post charges against customers’ accounts and follow up with them for payments


source: Naukrigulf


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